Legal

Returns & Refunds Policy

Last updated: 10 September 2026.

We want you to receive your Stax order exactly as it should be. This policy applies to products purchased directly from our website.

Change-of-mind returns

Please choose carefully, as we do not accept returns, exchanges or refunds if you:

• change your mind;
• order the wrong product or quantity;
• decide you no longer want the product;
• do not like the taste;
• find the product elsewhere for a different price.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, unsafe, significantly different from its description or is not the item you ordered, please contact us at hello@staxsalt.com.au as soon as reasonably possible.

Please include:

• your name and order number;
• a description of the issue;
• clear photos of the product, packaging and shipping label, where relevant;
• proof of purchase, such as your order confirmation.

Please keep the product and its original packaging until we have reviewed your request, unless the product is unsafe to retain.

We may ask you to return the item so that we can assess the issue. If the item is confirmed to have a fault or otherwise fails to meet a consumer guarantee, we will cover any reasonable return costs and provide the remedy required under the Australian Consumer Law.

Depending on the circumstances, this may include a replacement, refund or another appropriate remedy. Where a product has a major failure, you are entitled to choose a refund or replacement. For a minor problem, we may choose to provide a replacement or another appropriate remedy within a reasonable time.

Approved refunds will be issued to the original payment method. Delivery charges will also be refunded where required by the Australian Consumer Law.

Products that are not faulty

A product will not generally be considered faulty where:

• the issue results from misuse, improper handling or storage after delivery;
• the product was damaged after it was delivered;
• the customer was made aware of the relevant issue before purchasing;
• the customer simply dislikes the flavour or changes their mind.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission website.

Contact us

For questions or to report a problem with your order, contact:

Stax Burger Co.
Email: hello@staxsalt.com.au

Please include your order number in your message.